Refund & Returns Policy

At MR Fashion, we take pride in offering premium Peshawari Chappals that combine traditional Pakistani craftsmanship with timeless style. Customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before placing your order.

1. Return Policy

We offer a 7-day return and exchange period from the date your order is delivered. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To qualify for a return, the following conditions must be met:

• The Peshawari Chappals must be unused and unworn.
• The product must be in its original condition.
• Original packaging, tags, and accessories must be included.
• Proof of purchase or order details must be provided.
• The product must not show signs of wear, damage, or alteration.

2. Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns in the following situations:

• Used or worn Peshawari Chappals.
• Products damaged due to improper use or handling.
• Products modified, repaired, or altered after delivery.
• Products returned without original packaging where it is required.
• Items returned after the applicable return period.

3. Size Exchange

If you have ordered the wrong size, you may request an exchange within 7 days of delivery, provided the footwear is unused and in its original condition.

Size exchanges are subject to stock availability. If your requested size is unavailable, our customer support team will help you discuss an alternative solution.

4. Damaged, Defective or Incorrect Products

We carefully inspect our products before dispatch. However, if you receive damaged, defective, or incorrect Peshawari Chappals, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or a short video showing the issue. After verification, MR Fashion will arrange an appropriate replacement, exchange, or refund.

5. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

Approved refunds will be processed through an agreed payment method. Processing time may vary depending on the payment provider or bank.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account or original payment method.
• Contact your bank or payment provider for processing updates.
• If the refund is still missing, contact our customer support team.

6. Sale and Discounted Products

Sale and discounted products are subject to the same quality standards. Returns or exchanges for these items will be considered according to the applicable return conditions and any specific terms communicated at the time of purchase.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation and will be handled under our return policy.

8. Return Shipping

Return shipping arrangements and charges will depend on the reason for the return:

• Wrong, damaged, or defective product: MR Fashion will bear reasonable return shipping costs after verification.
• Size exchange or change of preference: Return and reshipping costs may be the customer’s responsibility.

We recommend using a trackable courier service when returning products. MR Fashion cannot be responsible for parcels lost during customer-arranged return shipping.

9. Gifts

If a product was purchased as a gift, the same return and exchange conditions apply. Refunds will generally be issued to the original purchaser or original payment method.

10. How to Request a Return or Exchange

To request a return, refund, or exchange, please contact our customer support team with the following information:

• Your order number.
• Your name and contact number.
• Reason for the return or exchange.
• Clear photographs or video, if the product is damaged or incorrect.

11. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact MR Fashion:

Brand: MR Fashion
Email: mrfashion274@gmail.com
Website: www.mrfashion.pk

Our team will be happy to assist you with your order-related questions and concerns.

12. Policy Updates

MR Fashion reserves the right to update or modify this policy when necessary. Any changes will be published on this page.